Privacy Policy

1. Scope and roles

“PowerAtlas,” “we,” and “us” refer to EKIE Technologies LLC, which operates the PowerAtlas service. This policy applies to poweratlas.ai, app.poweratlas.ai, related application features, and communications with us. It does not govern third-party websites or services that have their own privacy terms.

For an individual account, PowerAtlas generally uses account and service information to operate the service. If you use PowerAtlas through an organization, that organization may control the workspace and the information its administrators can access. For organization-provided content, our role and obligations may also be set by the organization’s agreement with us.

2. Information we handle

• Account and contact information: name, email address, authentication identifiers, organization and role details, and settings needed to create and secure an account.
• Content you submit: prompts, chat messages, generated responses, project information, calculations, feedback, and files or other material you upload or connect. Uploaded material may contain personal information or confidential business information, so submit only material you are authorized to use.
• Billing information: plan, subscription, transaction, and payment status. Payments are handled by payment processors such as Stripe; PowerAtlas does not need your full payment-card number to provide the service.
• Inquiry and support information: contact details and messages you send to support, the contact form, or the team lead form, including company, team, phone, message, page, and campaign details you choose to provide.
• Technical and usage information: IP address, browser and device information, user agent, timestamps, security and diagnostic logs, and service events needed to operate, troubleshoot, and protect the service. The website may pass event details to analytics tools if those tools are enabled.
• Connected-service information: information received from a sign-in provider or a third-party integration when you choose to connect or use it.

3. How we use information

We use information to provide and maintain accounts, chats, document processing, calculations, search, collaboration, billing, support, and other features you request; authenticate users; process and respond to prompts; administer organization workspaces; troubleshoot and improve reliability; prevent fraud, abuse, and security incidents; communicate service or account information; and meet legal obligations.

PowerAtlas uses automated and AI-assisted systems to process prompts and related content to produce requested outputs. We do not use information submitted to the service to send unrelated advertising. Product analytics or campaign attribution may be collected when applicable analytics tools are enabled.

4. When information is shared

We share information only as needed to provide the service, follow your instructions, or meet legitimate legal and security needs. Depending on the features you use, service providers may include Microsoft Azure services for hosting, storage, document analysis, and AI processing; Stripe for payments; Google or Microsoft for sign-in; and email, SMS, search, Slack, or Microsoft Teams providers for features you request. These providers process information under their applicable terms and our service arrangements.

We use Google reCAPTCHA to help prevent automated spam and abuse, including on the team inquiry form. It may process device, browser, and interaction information under Google’s Privacy Policy and Terms of Service.

Workspace administrators may manage accounts and may access workspace content or activity made available by the organization’s configuration and product features. Information you deliberately share with collaborators, integrations, or external services is also available to those recipients under their own terms.

We may disclose information when reasonably necessary to comply with law or valid legal process, protect people or the service, investigate misuse, enforce agreements, or complete a corporate transaction. We do not make personal information public through this policy.

5. Retention and deletion

We retain information for as long as reasonably needed to provide the service, maintain security, resolve disputes, keep required business records, and meet legal obligations. Retention depends on the kind of information, account and workspace settings, and applicable agreements. Deleted content may remain temporarily in protected backups or records maintained for security, legal, or financial purposes.

You can use available product controls to delete content or close an account. Organization-managed accounts may require requests to the organization administrator. To ask about access, correction, deletion, or other privacy requests, email support@poweratlas.ai. We may need to verify your identity and may retain information where the law permits or requires it.

6. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to object to or restrict certain processing. You may also unsubscribe from non-essential marketing messages using the instructions in the message. We will review requests under applicable law and explain if an exception applies.

Cookies and similar technologies may be used for authentication, security, preferences, and—if enabled—analytics. Blocking cookies in your browser may prevent sign-in or other features from working properly.

7. Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No online service or transmission can be guaranteed completely secure. Service providers may process information in the United States or other locations where they operate, subject to applicable legal requirements and service arrangements.

8. Children

PowerAtlas is a professional technical service and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13. If you believe a child provided information to PowerAtlas, contact us so we can review the request.

9. Changes and contact

We may update this policy as the service or legal requirements change. We will post the revised text and update the date above. Material changes may also be communicated through the service or by email where appropriate.

For privacy questions or requests, contact support@poweratlas.ai.